Privacy Policy and Cookie Information
Fresh Start Living Limited (“We”) are committed to protecting and respecting your privacy.
This policy together with our terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
If you have any questions or comments about this policy please write to Fresh Start Living, 2nd Floor Oak Court, Clifton Business Park, Wynne Avenue, Swinton, M27 8FF.
Information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site, www.freshstartliving.com (our site). This includes information provided at the time of registering to use our site. We may also ask you for information [when you enter a competition or promotion sponsored by [Fresh Start Living Limited], and when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of your visits to our site (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise)and the resources that you access.
Third party websites
Our Websites may contain links that make it easy for you to visit the websites of our partner networks, advertisers, affiliates and suppliers of goods and services. If you use the links to visit any website operated by a third party, please check the privacy policy of that third party and satisfy yourself that the terms are acceptable to you before you use or submit any personal data to such website. We have no control over such third party websites or their content. Information you provide or which may be collected by such website is controlled by the relevant third party provider of such website. Accordingly, we cannot be responsible for the protection and privacy of any information which you provide or which may be collected by the third party provider while visiting or using such websites.
Accessing and updating personal information
If any of your personal information changes or becomes out of date please amend your registration details on the site or let us know by emailing us at web@freshstartliving.com. You may inform us at any time should you wish us to delete personal information we hold about you by writing to Company Secretary, FreshStart Living, 2nd Floor Oak Court, Clifton Business Park, Wynne Avenue, Swinton, M27 8FF.
You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please write to Data Controller, FreshStart Living, 2nd Floor Oak Court, Clifton Business Park, Wynne Avenue, Swinton, M27 8FF. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
User data
We may collect information about your computer, including where available: visitor IP addresses, referral information, operating system, browser type and browser language. This information is for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Cookies
Our site uses 20 cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our site works, for example by ensuring that users are finding what they are looking for easily. Read more about the individual analytical cookies we use and the purposes for which we use them in the table below:
| Name | Description | Expiration |
| __utma | This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. |
2 years from set/update. |
| __utmb | This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the_setSessionCookieTimeout() method. |
30 minutes from set/update. |
| __utmc | Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session. No longer used. |
|
| __utmz | This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site. | 6 months from set/update. |
| __utmv | This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the_setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via theutmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page. |
2 years from set/update. |
| __utmx | This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. | 2 years from set/update. |
Please note that our advertisers may also use cookies, over which we have no control. You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including all essential cookies) you may not be able to access all or parts of our site.
Consent
Under the 2003 Regulations as originally drafted, the user also had to be given the opportunity to refuse the storage of, or access to, such cookies. However, following the coming into force of the 2011 Regulations, website operators must now obtain the users’ consent to the use of cookies (Regulation 6(2)(b), 2003 Regulations as revised by the 2011 Regulations).
The 2011 Regulations do not include any detailed provisions on how user consent should be obtained. However, the Information Commissioner has issued guidance on the practical steps providers can take to comply with the new obligations. For more information about ways to obtain user consent, see Practice note, Complying with the new cookie regime: practical steps (www.practicallaw.com/0-517-0695).
If a user accepts cookies from the site, it might makes sense for the website operator to store that preference (for example, by setting a “cookie acceptance” cookie on the user’s browser or hard drive) to avoid the need to obtain consent again when the user next visits the site. The 2003 Regulations allow website operators to make the user’s access to certain web pages dependent on his acceptance of cookies. As a matter of good practice, the user should be informed, however, that restrictions on his use of the website apply if he decides to reject cookies.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff, operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To allow you to participate in our competitions and promotions, when you choose to do so.
- To notify you about changes to our service.
We will not pass your data onto third parties.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by writing to Data Controller, Fresh Start Living Limited, 2nd Floor Oak Court, Clifton Business Park, Wynne Avenue, Swinton, Lancashire M27 8FF.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Fresh Start Living Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its site users will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [insert a link to site’s terms of use] and other agreements; or to protect the rights, property, or safety of Fresh Start Living Limited, our site users or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to web@freshstartliving.com.
